information & help

Return Policy

Return shipments to Russia are not possible via transport companies. 
You can arrange a return only in person or send the item back through a third party to Russia.
The cost of return shipping is the responsibility of the customer.

 

  • Items can be returned within 14 days of receipt. 
  • Only new, unused items are eligible for return. We do not accept returns for items with signs of washing, wearing, or any other use.
  • Please keep the original packaging and full set of accessories. Do not remove hangtags or care labels until you are sure you are keeping the item.

 

If you have any questions about returns, please contact us:
WhatsApp: +7 (981) 735-50-33
Email: info@irnby.com